Job
- Level
- Senior
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 4.269 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Deine Rolle im Team
- Developing, implementing, and executing the service strategy for Green Hydrogen together with the Power2X offering to achieve revenue and sustainable growth for the division.
- Implementing the agreement management concept.
- Aligning the concepts with our technology and modular engineering offering.
- Shaping the service organization globally leveraging the existing manufacturing and service setup.
- Streamlining processes for technical service including warranty services.
- Implement the digital solution for the Green Hydrogen Performance Centers.
- Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
- Ensure the team is keeping and exceeding the commitments on the Long Term Service Agreements.
- Service Delivery: Manage after-sales services for timely, quality service.
- Process Improvement: Enhance service delivery and efficiency.
- Remote Operation Center Oversight: Implement centre per ANDRITZ standards.
- Lead the development and digitalisation of the remote services strategy.
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices.
- Performance Monitoring: Measure and improve service performance via KPIs.
- Compliance: Ensure adherence to policies, standards, and regulations.
- Resolve operational, manufacturing, and service issues to reduce costs and delays.
- Review operational results regularly to achieve business objectives.
Unsere Erwartungen an dich
Ausbildung
- Technical degree/education in a relevant field.
Qualifikationen
- Very good level of English both in writing and speaking, German is a plus.
- Exceptional interpersonal skills with a proven ability to build strong relationships.
- A customer-focused and people-oriented approach with a strong emphasis on collaboration.
- Excellent organizational skills and the ability to prioritize and manage multiple tasks effectively.
- Outstanding communication skills, both internally and externally.
- Willingness to travel up to 10-15% of the time.
Erfahrung
- Minimum of 5 years of experience in managing teams, preferably in service-oriented roles.
- Demonstrated problem-solving abilities and experience in operational management.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Essen & Trinken
Mehr Netto
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
ANDRITZ-GRUPPE
Graz, Wien, Linz
ANDRITZ ist weltweit führend in der Lieferung von Anlagen, Ausrüstungen und Serviceleistungen für Wasserkraftwerke, die Zellstoff- und Papierindustrie, die metallverarbeitende Industrie und Stahlindustrie, kommunale und industrielle Fest-Flüssig-Trennung sowie Tierfutter- und Biomassepelletierung.
Description
- Unternehmensgröße
- 250+ Employees
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Industrie, Produktion, Energiewirtschaft, Umwelt, Maschinenbau, Anlagenbau
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.8
Career Growth
4.0Culture
0.0Engineering
3.0Workingconditions
4.5
Global Service Operation Manager - Digital & Technical Service
- Gehalt
- ab 4.269 € Brutto/Monat
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
