Software Engineer Data Automation Operations

As a Software Engineer specializing in Data, Automation, and Operations at 21bitcoin, your primary responsibility will be to optimize workflows for agents who focus on risk, fraud, and security. You will play a key role in developing our modular backend, enabling non-technical teams to create and integrate innovative, data-driven products and tools. Your expertise will enhance our user engagement capabilities, including customized notifications and comprehensive user profiles. Additionally, you will contribute to the improvement of compliance and analytics tools. Your role is crucial in integrating multiple third-party solutions into a unified system that enhances the efficiency and intelligence of our operations, Customer Success, and Compliance teams. Together, we aim to establish the gold standard in Bitcoin financial services.

1. Design, build, and maintain internal tools to boost operational efficiency and systematize client success, fraud detections and operational processes.
2. Lead the development of a robust operational technology stack, refining and re-engineering processes for scale and agility.
3. Integrate a variety of external and internal systems to build a seamless suite of tools for risk and fraud analysis, where experience with REST API integration will be a key advantage.
4. Spearhead the creation of a customer data platform to inform data-driven decision-making, optimizing Customer Success, Compliance and Operations.
5. Lead the initiative to build a robust data infrastructure that serves as the backbone for analytics, reporting, and AI-driven enhancements.
6. Construct a modular and scalable backend infrastructure that empowers non-technical teams to create and deploy data-driven products and tools with ease.
7. Assume full responsibility for automation projects, enhancing compliance tools, and refining internal workflows to support scaling efforts.
8. Interpret and transform the needs of Customer Success, Compliance, and Operations into streamlined, automated processes.
9. Document system architecture, processes, and best practices, contributing to the knowledge base and fostering an environment of continuous learning and improvement.

As a Software Engineer specialized in Data, Automation, and Operations, your mission is to be the driving force in hands-on development, crafting a modular and agile tech stack for operations that not only meets the current demands but is robust enough for future innovations. You'll build a powerful customer data platform that empowers non-technical teams to independently make informed, data-driven decisions and develop tools and products that revolutionize our operations. Your role is critical in interpreting the needs from Customer Success, Compliance, and Operations, transforming them into scalable, efficient, and cutting-edge internal tools that catalyze our growth and reinforce our commitment to operational excellence and client satisfaction.