Job
- Level
- Erfahren
- Job Feld
- IT, BI, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Salzburg, Wien
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position überwachst du den gesamten Ablauf von Kundenbestellungen in der EEMEA-Region, von der Auftragsannahme über die Koordination bis hin zur Rechnungserstellung und optimierst die Exportprozesse.
Job Technologien
Deine Rolle im Team
- Manage and monitor customer orders for Distributor in EEMEA Region.
- Ensure timely and accurate order processing, delivery coordination, and invoicing.
- Oversee export processes, ensuring compliance with international shipping requirements.
- Handle customer inquiries, resolve challenges, and ensure a positive customer experience.
- Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales.
- Own end-to-end Customer Service and Export processes in SAP from a business perspective.
- Act as first-level functional owner and key contact for system-related topics.
- Troubleshoot and resolve system and process issues including delivery, stock, invoice, and posting discrepancies.
- Execute and oversee necessary corrections, including mass changes where required.
- Translate business needs and issues into clear IT requirements and tickets.
- Serve as the main interface between Business and IT.
- Act as first point of contact for WMS and Customer Service-related systems.
- Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation.
- Identify root causes of recurring operational and system issues.
- Implement sustainable solutions to reduce errors, manual workarounds, and rework.
- Drive process standardization and documentation.
Unsere Erwartungen an dich
Qualifikationen
- Fluent in English (written and spoken).
- Solid understanding of Customer Service and Export processes.
- High attention to detail and strong organizational skills.
- Advanced problem-solving and analytical capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills with the ability to interact effectively with both business and IT stakeholders.
- Proficiency in Microsoft Office.
- Team-oriented mindset with the ability to work cross-functionally.
Erfahrung
- Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred.
Unser Angebot
- Full Time (Permanent employment).
- Monday to Friday.
- 5 hours.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
PUMA
Salzburg
PUMA ist eine der weltweit führenden Sportmarken. Seit über 65 Jahren stellt PUMA die innovativsten, leistungsstärksten und angesagtesten Produkte her – für Athleten auf aller Welt.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Konsumgüter, Markenartikel, Handel
Manager Customer Service Export EEMEA Distribution
- Ort
- Salzburg, Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
