Job
- Level
- Senior
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 50.000 bis 70.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position übernimmst du den technischen Support für macOS und Windows, verwaltest IT-Anfragen, optimierst Collaboration-Tools und mentorst Junior-Kollegen, um effektive IT-Lösungen zu gewährleisten.
Job Technologien
Deine Rolle im Team
- We're looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in Vienna.
- In this role, you'll take ownership of first- and second-line support, while also handling system administration in a macOS-focused environment (with some Windows support).
- You'll be the driving force behind our day-to-day IT operations, tackling advanced troubleshooting, managing assets, and overseeing the full user lifecycle.
- Your expertise will help streamline processes, optimize workflows, and ensure smooth IT experiences for the entire team.
- Alongside hands-on responsibilities, you'll act as a mentor to junior colleagues, sharing your knowledge and guiding them in their growth.
- With your strong background in tools like Microsoft 365, the Atlassian suite, and Miro, you'll play a key role in boosting efficiency and shaping a reliable, future-ready IT environment.
- You deliver advanced first- and second-line support, resolving complex hardware, software, and network issues.
- You manage IT requests, incidents, and service tickets, driving efficiency and improvements.
- You administer and optimize collaboration tools (Microsoft 365, Atlassian, Miro).
- You lead endpoint management and security with MDM tools (Intune, Kandji).
- You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
- You own employee onboarding/offboarding, ensuring smooth, secure transitions.
- You implement and maintain endpoint security best practices.
- You document processes, deliver training, and mentor junior colleagues.
- You monitor systems, handle escalations, and ensure compliance with IT and data security standards.
Unsere Erwartungen an dich
Qualifikationen
- Advanced skills in Microsoft 365, Atlassian (Confluence, Jira), and collaboration tools like Miro.
- Expertise in MDM platforms (Intune, Kandji), IT asset management, and ticketing systems.
- Excellent communication and leadership skills, supporting both remote and on-site users.
- Proven track record in onboarding/offboarding and user lifecycle processes.
- You are analytical, improvement-driven, and enjoy mentoring others.
- Fluency in English (German a plus).
- Nice to have: Relevant certifications (Microsoft, ACSP, Security+) and scripting skills (PowerShell, Bash)
Erfahrung
- Strong knowledge of endpoint security and experience with meeting room/event support.
- Preferred Experience in a SaaS/Tech environment
Benefits
Essen & Trinken
Gesundheit, Fitness & Fun
Work-Life-Integration
Mehr Netto
Job Standorte
Standort Wien
Österreich
Das ist dein Arbeitgeber
kununu GmbH
Wien
kununu ist die größte Arbeitgeber-Bewertungsplattform in Europa und bietet aktuell knapp 1,5 Millionen Bewertungen zu 300.000 Unternehmen an. Hier können Mitarbeiter, ehemalige Mitarbeiter, Bewerber und Lehrlinge ihre Erfahrungen mit verschiedensten Betrieben teilen: Von den Arbeitsbedingungnen über Karrieremöglichkeitene bis hin zum Gehalt.
Description
- Gründungsjahr
- 2007
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Personaldienstleistung, Internet, IT, Telekom
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)2.0
Engineering
2.0Workingconditions
0.0Career Growth
0.0Culture
0.0
Senior IT Support Engineer
- Gehalt
- 50.000 bis 70.000€ Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Hybrid, Onsite
