As the first contact within the Central Technical Support Team - Hosted Services, you will support our 25 subsidiaries, joint ventures and partners in installations as well as hardware and software incidents with your solution-oriented technical support.
You accompany the solution process until the successful implementation at the customer.
Your fast and reliable troubleshooting ensures a high level of support for our customers, even on site if necessary.
You create technical documentation and act as a trainer for first level support and network with cooperating departments.
In addition, you ensure that internal standards and processes are adhered to and carry out the knowledge transfer in our subsidiaries.
Furthermore, you continuously improve your knowledge and experience.
Unsere Erwartungen an dich
Interest in web applications / mobile apps and their technical interfaces
Good Knowledge of databases (SQL) and computer networks
Excellent communication skills, self-dependent working behavior and willingness to travel
Very good writing and speaking skills in German and English
Experience with cloud based services (Google, Amazon, Payment Providers, ...)
Experience with recent operating systems (Windows, Linux)
Experience with virtualization technologies like VMWare and Hyper-V
International experience and working in a multicultural environment
A completed technical education (school/apprenticeship)
Das ist dein Arbeitgeber
SKIDATA AG ist ein österreichisches Unternehmen, zählt weltweit zu den führenden Anbietern im Bereich Zutrittslösungen und Besuchermanagement und ist Premium-Hersteller von Schranken, Ticketautomaten und Kassensystemen.