Job
- Level
- Erfahren
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 34.594 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
Job Technologien
Deine Rolle im Team
- As a Customer Success Application Owner, you will be responsible for managing and optimizing the platform that supports our customer success and service operations (Kustomer).
- You research, evaluate and enhance customer service tools (mainly Customer) to improve team efficiency and align with departmental goals.
- You collaborate with stakeholders to assess needs, lead tool implementations, and ensure seamless integration with existing systems.
- You develop and deliver training programs to educate team members on tool functionality.
- You provide ongoing support and troubleshooting, acting as the subject matter expert for all tool-related inquiries.
- You oversee data management to ensure accuracy, compliance, and integrity.
- You create dashboards and reports to track performance metrics, analyze trends, and identify areas for improvement.
- You serve as the primary contact handling inquiries, issues, and escalations.
- You negotiate contracts and agreements while staying informed of product updates and planning for future enhancements.
Unsere Erwartungen an dich
Qualifikationen
- You have an understanding of customer service technology, strong problem-solving skills, and a strategic mindset.
- You have familiarity with data analysis, reporting tools, and integrations (e.g., APIs, workflow automation) as well as a basic understanding of JSON payloads.
Erfahrung
- You have 3 - 5 years of experience in customer service operations, preferably in a leadership or support role related to tools and technology.
- You have 2+ years of hands-on experience with customer service platforms (e.g., Kustomer, Zendesk, Salesforce Service Cloud) including configuration and optimization.
- You have experience in building and providing training.
Benefits
Gesundheit, Fitness & Fun
Essen & Trinken
Job Standorte
Standort Wien
Österreich
Themen mit denen du dich im Job beschäftigst
Das ist dein Arbeitgeber
Waterdrop™
Wien
Waterdrop™ ist ein junges, österreichisches Unternehmen mit dem Fokus auf Wasser. Unser erstes Premium-Produkt waterdrop™ verwandelt gewöhnliches Leitungswasser im Handumdrehen in ein leckeres Erfrischungsgetränk ohne Zuckerzugabe. Mit seinen natürlichen Aromen, Superfood-Extrakten und wertvollen Vitaminen angereichertes Wasser hilft beim Trinkvolumen steigern und ist zudem noch gut für die Gesundheit! Jederzeit und überall trinkbar – dafür steht waterdrop™
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Full Remote, Onsite
- Branche
- Konsumgüter, Markenartikel, Handel
Dev Reviews
by devworkplaces.com
Gesamt
(1 Bewertung)3.9
Career Growth
4.0Workingconditions
3.8Engineering
3.5Culture
4.5
Customer Success Application Owner
- Gehalt
- ab 34.594 € Brutto/Jahr
- Ort
- Wien
- Arbeitsmodell
- Onsite
